FAQ's

At SonicCCTV.com, our goal to the make your shopping experience as simple as possible. We accomplish this by providing you with:

  • Free Online Chat support
  • Free Nationwide Standard Shipping with orders $500 and over*
  • Quality product at a great price
  • Same day shipping on orders received by 1:00pm PST
  • 1-3 year limited warranty depending on product
*Offer applies to ground shipping within the continental United States only and all qualifying products are marked with this icon:

Need a Manual, Catalog or Quick Start Guide?
Go to the product page and click on the links in the description area of the product page.

http://www.soniccctv.com/v/vspfiles/user_files/sup_image.gif

 

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Return Policy - RMA
Return Merchandise Authorization - RMA Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?