CONDITIONS OF USING THIS WEBSITE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sonic CCTV. The collective work includes works that are licensed to Sonic CCTV. Copyright 2011, Sonic CCTV ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Sonic CCTV or purchasing Sonic CCTV products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sonic CCTV or to purchase Sonic CCTV products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sonic CCTV. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Service & Support
If you have any problems with a product you have purchased from Sonic CCTV please contact our technical support/RMA Dept. via email at tech@soniccctv.com before deciding to return the product. If no solution is reached, an RMA number will be issued. In the event that you receive damages during shipment, please contact us within 5 days of receipt to receive an RMA number.


Refund/Return Merchandise Authorization (RMA) Policy:
At Sonic CCTV, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Sonic CCTV within 30 days of purchase date. All Sonic CCTV merchandise are non-returnable after 30 days from the invoice date. Sonic CCTV reserves the right to refuse any merchandise return for credit. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, Sonic CCTV reserves the right to refuse the return or to charge a restocking fee no less than 25%.

No Return/Exchange on the following FINAL SALE items:
  • All cables including Premade Cables
  • Wall Mounting Brackets are not accepted for returns, no exceptions.
  • Software once any of the manufacturers' packaging has been opened.
  • Hardware such as camera housing & bracket,
  • LCD / TV Wall Mounting Bracket
  • Connectors
  • Raceway
  • Tools
  • Test Equipment
  • Warning sign / decal
  • Wall plate... etc
  • Electrical Strike and Electromagnetic Lock
  • Special Order merchandise.
How to return or exchange an item:
  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number which is only valid for 10 days.
  • Request an RMA number online
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • All returned merchandise must be shipped back to our address within 10 days from the date of RMA. All returned merchandise must be shipped back to our address with the RMA number clearly written on the outside of the shipping box and not on the Product Box.
  • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the Dealer. We are not responsible for lost or damaged packages.
  • "No Fault Found" RMA items or any shipping cost will shipped back at Dealers expense if not within warranty period.
  • If product is under warranty Sonic CCTV will pay for return shipping cost to Dealer

    Send pre-authorized returns to:

    SonicCCTV.com
    Warehouse Center
    RMA #______
    5500 Stewart Ave
    Fremont, CA 94538

Rules :
  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Sonic CCTV is not responsible for personal data or items left in returned merchandise.
  • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  • Sonic CCTV is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • After two (2) weeks all returns are subject to a 25% minimum restocking fee or more. Please refer to manufacturer's restocking fee policy. All Special Orders are "absolutely Non-refundable and Non-returnable."

Other Notices:

In order to obtain full credit refund or exchange for Soinc CCTV in-stock items
▲ (except PC DVR/NVR systems, IP Cameras and Final Sale Items), all items must be shipped back to Sonic CCTV within two (2) weeks from the invoice date, in original condition. ●

â–² Refer to www.soniccctv.com

● Returned merchandise must include all original materials including but not limited to mounting brackets, screws, instructional manual, box sticker, product sticker, cable sticker, original box packaging, and miscellaneous accessories all in resellers condition no EXCEPTIONS.

  1. After two (2) weeks all returns are subject to a 25% minimum restocking fee or more. Please refer to manufacturer's restocking fee policy. All Special Orders are "absolutely Non-refundable and Non-returnable."
  2. All Sonic CCTV merchandise are non-returnable after 30 days from the invoice date. Sonic CCTV reserves the right to refuse any merchandise return for credit.
  3. All PC DVR/NVR systems returned within 7 days of invoice date is subject to a 25% restocking fee for credit or credit refund. Systems returned within 30 days is subject to a 35% restocking fee for credit only and is non-refundable. â—â€

    â—†Restocking fee is charged for Software, Hardware, and Labor. Software: Operating Software cannot be returned if opened. Hardware: Memory, Motherboard, Hard Drive, Cooling Fan, etc. are cannot be returned if used. Labor: Hardware assembly, software installation, and testing non-refundable.
  4. Sonic CCTV reserves the right not to replace product until the replacement is returned from Manufacturer/Vendor.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and with a limited 1 year manufacturer's warranty. Sonic CCTV does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sonic CCTV does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Sonic CCTV in no way claims responsibility for these products or their warranties. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Sonic CCTV shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, caused by either internal or external equipment, shorted connections or components not installed or obtained from Sonic CCTV. Sonic CCTV shall not be liable for damage to painted surfaces due to physical abuse, excessive use, liquids, chemicals spilled upon or inside the components including oxidation or corrosion to components caused by exposure to salt air. The limited warranty also does not cover any losses or damages that may occur as result of:
  • Shipping or improper installation or maintenance.
  • Misuse, neglect or improper environment.
  • Any repair, modification, adjustment, or installation of options/parts by anyone other than an Sonic CCTV authorized service center, excessive/inadequate electrical power surges or other irregularities.
Customer understands all equipment purchased is under the local government code. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
Prices are subject to change without notice. Clerical errors are not binding and may be corrected by Sonic CCTV, at any time after discovery. In the event that a Sonic CCTV product is mistakenly listed at an incorrect price, Sonic CCTV reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sonic CCTV reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sonic CCTV shall issue a credit to your credit card account in the amount of the incorrect price.

Legal Costs
By clicking the �I Agree� checkbox, purchaser agrees to pay all invoices within the terms of sale and further agrees to pay all collection costs and attorney fees necessary to collect past due amounts.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sonic CCTV without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Sonic CCTV may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sonic CCTV.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sonic CCTV products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sonic CCTV products) must be commenced within one (1) year after the claim or cause of action arises. Sonic CCTV's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sonic CCTV may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sonic CCTV or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

Sonic CCTV does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sonic CCTV is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sonic CCTV reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sonic CCTV in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Sonic CCTV, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Sonic CCTV may link to sites operated by third parties. However, even if the third party is affiliated with Sonic CCTV, Sonic CCTV has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sonic CCTV. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sonic CCTV seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).